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Report theft

Police · Report, reference number and insurance

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Under the Criminal Code (Strafgesetzbuch, StGB), theft (§ 242 StGB) is prosecuted ex officio: a report is sufficient, and a separate request to prosecute (Strafantrag) is generally not needed. The position is different for theft within a household or family and theft of items of low value — there, the request to prosecute matters, which is why it is worth making it as a precaution when you file the report.

In practice, though, it is usually about something else: the reference number. Almost every household contents, bicycle or travel luggage insurance policy requires a police report as a condition for settling the claim. Without it, the insurer generally will not pay out — regardless of how clear-cut the case is.

One point that is often misunderstood: the reporting deadline set by your insurer comes from the contract, not from the law. Standard clauses require the report to be made “without delay” or within a few days. Check your policy conditions instead of relying on a commonly cited figure — there is no statutory deadline for reporting a theft.

And if identity documents were among the stolen items, the report is only half the job: the Act on Identity Cards and Electronic Identification (Personalausweisgesetz, PAuswG) imposes a statutory duty to notify (§ 27 PAuswG) towards the identity card authority, i.e. the Bürgeramt (citizens’ office). The police report does not replace it.

Last updated27 August 2026
VerificationChecked against gesetze-im-internet.de (consolidated version)
Written and reviewed byAndrés Sánchez Botta
Independent information website: We are not the police, not an authority and not a fee-based advisory service — we do not submit applications on your behalf. All information comes from official sources and is explained here in simple terms; the competent body's decision is always binding. This is not legal advice. Insurance deadlines arise from your contract, not from the law. All information is provided without guarantee. We are neither lawyers nor tax consultants: we document administrative procedures and check the information against the official source — this is information, not legal or tax advice.
NotificationFree of chargeAt any police station
WhenImmediatelyEvidence disappears quickly
For the insurerCase numberPractically always required
Reporting deadlineAs set out in the contractNot regulated by law
Required documents

What you need

Identity card or passport

To record your personal details. If your identity document itself was just stolen, you can still proceed without it — bring whatever you have, such as a driving licence or health insurance card. The missing identity document is no reason to postpone the report.

Exact description of the item

Make, model, colour, size, distinguishing features and the estimated value. The more specific you are, the more likely a seized or recovered item can later be matched to you — with vague descriptions, found items sit in police property stores without anyone being able to match them.

Individual identification numbers

The frame number for bicycles, the IMEI for mobile phones, serial numbers for electronics. This is the only way to uniquely identify a mass-produced item. The IMEI of any phone can be shown by dialling *#06# — note it down before anything happens.

Proof of purchase and photos

A receipt, bank statement, warranty card, or even just a photo of the item. For the police, this makes identification easier; for the insurer, it is often the basis for valuing the item — without proof, the current value is usually estimated, generally to your disadvantage.

Your insurance documents

Your policy or contract number for household contents, bicycle or travel luggage insurance. Before your appointment, check what deadline and what evidence your contract requires — this determines what should be recorded when you file the report.

Step by step

How to proceed

  1. 1

    If the offence is still happening, call 110 immediately

    In case of acute danger, an ongoing criminal offence or injured persons, the rule is always: 110 — or 112 for medical emergencies. Both numbers are staffed around the clock and free of charge. If the offender is still nearby or you can see them, this is not a matter for a form. Do not take any risks and do not try to stop anyone yourself — instead, describe what you see as precisely as possible.

  2. 2

    Block cards and SIM before doing anything else

    If bank or credit cards were stolen, block them via the emergency blocking number 116 116 — available around the clock, free from German landlines; charges may apply from mobile networks. The same number can also be used to block SIM cards and online accounts. This is more urgent than filing the report.

  3. 3

    Gather individual identification numbers

    Frame number, IMEI, serial number. Look in old receipts, in a bicycle registration app, in the retailer's customer account, or in your device management settings. Without this number, a recovered item is practically impossible to match to you.

  4. 4

    File the report

    At any police station, regardless of where the offence took place, or — for straightforward cases — via the Online-Wache (online police station). Theft is one of the offences that almost all federal states (Bundesländer) allow you to report online. This explicitly does not apply if violence was used, for example in a robbery: then report in person or via 110.

  5. 5

    Keep the reference number and acknowledgement

    Note the reference number and ask for the written acknowledgement of receipt — the Code of Criminal Procedure (Strafprozessordnung, StPO) entitles the injured party to it on request under § 158 Abs. 1 StPO. You do not receive it automatically, and insurers almost always require it.

  6. 6

    Notify your insurer — following your contract's rules

    Report the loss together with the reference number. The applicable deadline is set out in your policy conditions; “without delay” is typical. Submit the list of stolen items with supporting documents and keep a copy.

  7. 7

    If identity documents were stolen: also go to the Bürgeramt

    The duty to notify under § 27 Abs. 1 Nr. 3 PAuswG applies to the identity card authority. The police report does not fulfil it. At the same time, apply there for the replacement document.

Fee information

Costs and payment

What theft really costsFiling the report is free — the replacement documents are not
Theft reportFree of charge
Written acknowledgement of receiptFree of charge, on request
Emergency blocking number 116 116Free from a landline
New identity card, aged 24 and over€46.00
New identity card, under 24€27.60
New passport, aged 24 and over / under 24€70.00 / €37.50

Filing the report itself is free, and so is the acknowledgement of receipt under § 158 StPO — although you must explicitly request it. The replacement of the documents is where it gets expensive, and here something has recently changed: under the Regulation Relieving the Federal Police and the Administration in the Field of Passport and Identity Card Matters (Verordnung zur Entlastung der Bundespolizei und der Verwaltung im Bereich des Pass- und Ausweiswesens) (BGBl. 2026 I Nr. 31), the fees for the identity card (Personalausweis) rose on 7 February 2026 — from €37.00 to €46.00 for people aged 24 and over, and from €22.80 to €27.60 for younger applicants. The passport, by contrast, remained unchanged at €70.00 and €37.50 respectively. Overviews that still cite €37.00 for the identity card have been out of date since February. Also note that since 1 May 2025 a digital biometric photograph has been mandatory: paper photos brought from home are no longer accepted. The photo is taken either at the authority itself or by certified photographers and pharmacies; an additional fee may apply for having it taken at the authority, the amount of which is set differently by each local authority.

Good to know

Important notes

Block your cards before filing the report. The emergency blocking number 116 116 is staffed around the clock and blocks bank cards, credit cards, SIM cards and online accounts. Free from a landline; charges may apply from a mobile network.

The insurance deadline is set out in the contract, not in the law. There is no statutory deadline for reporting a theft. What applies is set out in your policy conditions — usually “without delay”.

Without an individual identification number, a recovered item will stay unclaimed. The frame number, IMEI or serial number is the only thing that makes a mass-produced item uniquely identifiable. Note it down as a precaution, not only once a loss has occurred.

A police report does not replace notifying the Bürgeramt. § 27 Abs. 1 Nr. 3 PAuswG imposes the obligation towards the identity card authority — even if the identity document later turns up again.

The identity card has cost more since 7 February 2026. €46.00 from age 24, €27.60 below that. The passport remained at €70.00 and €37.50 respectively.

For robbery, the online route does not apply. As soon as violence or a threat was involved, it is no longer simple theft: then report in person or via 110.

For theft within a household or family, the request to prosecute matters. The same applies to theft of items of low value. State the request to prosecute as a precaution — it never hurts.

A digital biometric photograph has been mandatory since 1 May 2025. Anyone who turns up at the Bürgeramt with paper photos will be sent away empty-handed — and will need a second appointment.

Avoid these mistakes

Common mistakes

Going to the police first, then the bank. The order costs money: as long as the card is not blocked, further withdrawals can still be made. Calling 116 116 takes two minutes.

Filing a report without knowing the frame number or IMEI. This makes a recovered bicycle or mobile phone practically impossible to match to you — and it sits at the lost-property office while you keep searching.

Relying on a commonly cited 48-hour deadline. This figure appears in no law. What matters is your insurance contract, and its clause may be stricter.

Thinking the police report automatically deregisters the identity document. It does not. Without notifying the Bürgeramt, the document remains in circulation and can be misused.

Budgeting with the old fees. Anyone budgeting €37.00 for the identity card will be nine euros short at the counter since February 2026.

Bringing paper photos to the Bürgeramt. Since 1 May 2025, the photograph must be submitted digitally — either at the authority itself or via a certified provider.

Frequently asked questions

Questions and answers

Do I really need a police report for my insurance?

As a rule, yes. Household contents, bicycle and travel luggage insurance policies almost always make settling the claim dependent on a police report and require the reference number. This is a contractual duty under your policy, not a statutory one — but breaching it can cost you the payout. So ask for the written acknowledgement of receipt under § 158 Abs. 1 StPO when you file the report; it is available on request and is the cleanest document to present to your insurer.

How quickly do I have to report a theft?

There is no statutory deadline for the report — it is possible as long as the offence has not become time-barred. The deadlines in circulation come from insurance contracts: standard clauses require notification “without delay” or within a few days. Which deadline applies to you is set out in your policy conditions; do not rely on a commonly cited figure. In practice, though, the rule is: immediately. Video recordings are overwritten after a short time, and witnesses’ memories fade with every day that passes.

What do I do if my identity card was stolen along with other items?

Two things, and both are necessary. The police report documents the offence and has the document entered in the police search system. The statutory duty to notify under § 27 Abs. 1 Nr. 3 PAuswG, however, applies to the identity card authority — the Bürgeramt — and the police report does not replace it. Apply there at the same time for a replacement. Since 7 February 2026, the new identity card costs €46.00 from age 24 and €27.60 below that; the passport remained at €70.00 and €37.50 respectively. And note: the photograph has had to be submitted digitally since 1 May 2025.

Can I report a theft online?

In most cases, yes — theft is one of the offences that practically all Online-Wache services offer, although the scope varies by federal state. Two restrictions matter. First: as soon as violence or a threat was involved, it is no longer simple theft but robbery — and then the police explicitly refer you to reporting in person or calling the emergency number 110. Second: if you can see the offender or the offence is still happening, 110 is the right route, not the form.

What is the point of reporting theft at all?

Three things, even if the item is never recovered. First, insurance: without a report, there is usually no settlement. Second, matching recovered items — police stations regularly hold items that no one can match to an owner because no report with the individual identification number exists. Third, protection against misuse: a document or vehicle reported as stolen will be flagged during checks, and you can prove you no longer had it. The statistical clear-up rate says little about this.

My bicycle was stolen — what helps specifically?

The frame number. It is usually located on the bottom bracket, the seat post or the head tube, and is the only unique identifier of the bike. Without it, a recovered bicycle cannot be matched to you. Also helpful are a registration code, as offered by many police stations and cycling clubs, a proof of purchase, and current photos showing any distinguishing features. Also check whether your household contents insurance even covers bicycle theft — this often requires a separate add-on and compliance with lock requirements.

My phone is gone — what should I do straight away?

In this order: block your SIM via the emergency blocking number 116 116 or your provider, so no one makes calls at your expense or intercepts SMS confirmations. Then lock the device and erase its data via your account's tracking function. After that, change the passwords for accounts that were logged in on the device — especially e-mail and online banking. Only then file the report, with the IMEI: it can be shown for any phone by dialling *#06#, which is why it is worth noting down beforehand.

Do I also need to file a request to prosecute?

Not for ordinary theft under § 242 StGB: it is prosecuted ex officio. There are exceptions, however, where the request to prosecute matters — in particular for theft within a household or family, that is, offences within a shared household or the family, and for theft of items of low value. Because it is rarely clear in advance which case applies, the simplest approach is to make the request to prosecute explicitly, as a precaution, when you file the report and have it recorded. It never does any harm.

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