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Taking into care and child protection

Jugendamt (youth welfare office) · Protection when a child is in danger

ImmediatelyEmergency number 110

In the case of acute danger to a child, the emergency number 110 always applies, and 112 for medical emergencies. Both are staffed round the clock. Outside office hours, the local council's children and youth emergency service or the Jugendamt's on-call service is additionally responsible — it is organised locally, and the number is on your city's or district's website.

Taking into care (Inobhutnahme) under § 42 SGB VIII is the youth welfare office's provisional protective measure. The law does not phrase it as an option but as a duty: the Jugendamt is “entitled and obliged” to take a child or young person into care if one of three cases applies.

The first of these cases appears on hardly any advice website, yet it is the most important: when “the child or young person asks to be taken into care”. A child can therefore ask for this themselves – without the parents' consent, without an application, and without anyone else reporting it. The other two cases are an urgent risk to the child's best interests and the entry of unaccompanied foreign minors.

For anyone who has noticed something: you do not need to be certain. You are reporting a suspicion, not proof – assessing it is the Jugendamt's job, which under § 8a SGB VIII must follow up on every report. One note that applies to every page about this authority: a great deal here depends on the assessment of the individual case – on the specific family situation, the child's age and wishes, the professional judgement, and the practice of the particular Jugendamt. Where this page gives no fixed deadline or figure, that is stated deliberately – an invented figure would be more harmful here than an honest answer, because decisions about children follow from it.

Last updated27 August 2026
VerificationChecked against gesetze-im-internet.de (consolidated version)
Written and reviewed byAndrés Sánchez Botta
Independent information website: we are not the Jugendamt (youth welfare office), not an authority and not a paid advice service – we do not submit applications on your behalf. All information comes from official sources and is explained here in plain language; binding information always comes from the competent body. This is not legal advice. If a child is in acute danger, call 110 immediately. All information is provided without guarantee. We are neither lawyers nor tax consultants: we document official procedures and check the information against the official source – this is information, not legal or tax advice.
Legal natureDuty of the authority“entitled and obliged”
The child themselvesCan ask for it§ 42 Abs. 1 SGB VIII
If the parents objectCourt without delayNot “within a few days”
ReportFree of chargeCan also be done anonymously
Required documents

What you need

None — you do not need to bring anything

A report requires no documents, no proof and no certainty. You describe what you have observed. Everything else is the Jugendamt's job.

What you have observed, as specifically as possible

When, where, exactly what – injuries, things the child has said, the state of the home, changes in behaviour, how often and since when. Specific observations carry more weight than judgements: “no breakfast and the same clothes for three weeks” helps more than “neglected”.

Information about the child, as far as known

Name, age, address, Kita (child daycare centre) or school. If you do not have them, do not let that stop you – a report with incomplete information is still processed, it just takes longer.

How to reach you — optional

An anonymous report is possible and will be processed. If you leave a way to call you back, the Jugendamt can ask follow-up questions, which considerably strengthens the report. You can also give just an email address.

For professionals: the assessment

Anyone who deals with the child professionally should report how matters have developed so far: what was discussed, what help was offered and whether it was accepted. § 4 KKG provides for its own, staged procedure for this.

Step by step

How to proceed

  1. 1

    In acute danger, call 110 immediately

    If a child is in danger right now – violence, a young child left alone, a situation that cannot wait even an hour – the emergency number 110 is the right way. Not the advice lines, which are unstaffed in the evening, and not an email to the Jugendamt.

  2. 2

    Otherwise: inform the Jugendamt

    By phone, in writing or in person, at the Jugendamt for the child's place of residence. Outside office hours, the Kinder- und Jugendnotdienst (children and young people's emergency service) or the on-call service takes over – organised locally; the number is on your city's website.

  3. 3

    Describe your observations, do not judge

    Say what you observed and when. You do not need to prove anything or classify it. Under § 8a SGB VIII the Jugendamt must follow up on the report and assess the risk to the child – that is its job, not yours.

  4. 4

    The Jugendamt assesses the situation and involves the family

    As a rule, parents and child are involved and help is offered; taking into care is the last resort, not the first. Most reports end with a conversation and non-residential (ambulant) help – not with the child being removed.

  5. 5

    In urgent danger: taking into care

    The child is placed provisionally, usually with an on-call foster family or in a facility. Under § 42 SGB VIII the child has the right to notify a person they trust without delay, and must be informed about the measure “in a form that is understandable, comprehensible and perceivable”.

  6. 6

    Parents are informed — and can object

    If the persons with personal custody of the child or those entitled to raise the child object, the Jugendamt has two options: to hand the child back, if in its assessment there is no risk, or without delay to obtain a decision from the family court (Familiengericht). “Without delay” means without culpable hesitation – not “within the next few days”.

  7. 7

    The family court decides what happens next

    Taking into care is provisional. Only the family court decides on any interference with parental custody, and parents have full procedural rights there. As an affected parent, get legal advice – and contact an independent advice centre or an ombudsman office for child and youth welfare (Ombudsstelle der Jugendhilfe).

Fee information

Costs and payment

Who can be reached, and whenWith opening times, because that is exactly where things go wrong in the evening
Police, acute danger110 — round the clock
Ambulance service112 — round the clock
Children and youth helpline116 111 — Mon–Sat 14–20:00
Parents' helpline0800 111 0550 — Mon/Wed/Fri 9–17, Tue/Thu 9–19
Helpline for sexual abuse0800 22 55 530 — Mon/Wed/Fri 9–14, Tue/Thu 15–20
Violence Against Women Helpline116 016 — round the clock

This overview deliberately gives opening times, because that is exactly where things go wrong in the evening and at weekends. The Kinder- und Jugendtelefon (children and young people's helpline) 116 111 is free and anonymous, but only staffed Monday to Saturday 14–20:00 – on Saturdays by young people themselves. The Elterntelefon (parents' helpline) 0800 111 0550 gives advice Mon, Wed and Fri 9–17 and Tue and Thu 9–19:00. The Hilfe-Telefon Sexueller Missbrauch (helpline for sexual abuse) 0800 22 55 530 can be reached Mon, Wed and Fri 9–14 and Tue and Thu 15–20:00, and not at all on public holidays or on 24 and 31 December; it also offers online advice. The only lines really reachable round the clock are the emergency number 110, 112 and the Helpline for Violence Against Women (Hilfetelefon Gewalt gegen Frauen) on 116 016. So if it is urgent at night and a child is in danger, the right number is 110 or your local authority's Kinder- und Jugendnotdienst (children and young people's emergency service) – not an advice line that is unstaffed at that time.

On the question of cost, which is often answered wrongly as a blanket rule: reporting a risk naturally costs nothing, and no one should hesitate for cost reasons. Taking into care itself, however, is not a free-of-charge service, contrary to a widespread claim: § 91 Abs. 1 SGB VIII expressly lists it among the services for which cost contributions are charged – it is the parents who are required to contribute according to their income, not the child. The decisive point here is this: the protective measure does not in any way depend on whether someone can pay. The cost contribution is set separately and after the event, graded by income group under § 94 SGB VIII and capped at the actual expenditure; many families pay nothing. No child is protected less because the parents earn little – and no parent should refuse help for that reason.

Good to know

Important notes

A child can ask to be taken into care themselves. § 42 Abs. 1 SGB VIII names this expressly as a case of its own – without the parents' consent and without anyone else reporting it.

You do not need to be certain. What you report is a suspicion. Assessing the risk of harm is, under § 8a SGB VIII, the Jugendamt's job.

Anonymous reports are processed. A way to call you back considerably strengthens the report, though, because follow-up questions become possible.

Taking into care is the last resort, not the first. Most reports end with a conversation and non-residential help.

If the parents object, the office must apply to the court without delay – or hand the child back. “Without delay” is stricter than “within a few days”.

The child may notify a person they trust without delay and must be informed in an understandable way. Both are set out in law and should be insisted on.

At night, the advice lines are unstaffed. The 116 111 line closes at 20:00. Reachable round the clock are 110, 112 and the Kinder- und Jugendnotdienst.

Affected parents have rights. The family court decides, not the Jugendamt alone – get advice and ask about an ombudsman office for child and youth welfare.

Avoid these mistakes

Common mistakes

Waiting, because you are not certain. The most consequential mistake in this area. What you report is an observation, not proof.

Calling an advice line at night. The 116 111 is staffed only until 20:00. In acute danger, call 110 or the Kinder- und Jugendnotdienst.

Intervening yourself instead of reporting. A confrontation can make the situation worse for the child and put you yourself in danger.

Reporting judgements instead of observations. “Neglected” is hard to check; “the same clothes and no breakfast for three weeks” is verifiable.

Skipping your own steps as a professional. § 4 KKG provides for a staged procedure – first discuss the situation and work towards help being accepted, only then inform the Jugendamt.

Entering the proceedings as an affected parent without advice. Before the family court you have full procedural rights, but you must also use them.

Frequently asked questions

Questions and answers

Can a child ask for protection themselves?

Yes, and it is set out expressly in law. § 42 Abs. 1 SGB VIII obliges the Jugendamt to take a child into care, among other cases, whenever “the child or young person asks to be taken into care”. This needs no consent from the parents, no application, and no one to report it. A young person who can no longer bear it at home can go to the Jugendamt themselves or – outside office hours – turn to the Kinder- und Jugendnotdienst. This is the least known, and perhaps the most important, sentence on all our pages about this authority. In acute danger, 110 always applies as well.

What happens after a report?

The Jugendamt must follow up on the report. § 8a SGB VIII obliges it to assess the risk of harm – working together with several professionals and, as a rule, involving the parents and child, as long as this does not put the protection at risk. In the great majority of cases, this is followed by a conversation and the offer of non-residential help; taking into care is the last resort. How quickly and in what form the Jugendamt responds depends on the urgency – there is no general deadline for this, and anyone who gives you one is guessing.

Can I report anonymously?

Yes. Anonymous reports are accepted and processed – the Jugendamt must not ignore a report just because no name is attached to it. Bear in mind the practical downside, though: without a way to call you back, no one can ask follow-up questions, and it is often exactly those follow-up questions that decide how robust an assessment becomes. A middle way is to leave only a phone number or email address and ask for confidential handling. For professionals a separate procedure under § 4 KKG applies anyway, for which anonymity is not the issue.

Will my child be taken away immediately if I come forward?

No – and this worry stops many parents from seeking help, even though it has the opposite effect. Taking into care is a provisional emergency measure for cases of urgent danger and expressly a last resort. Anyone who turns to the Jugendamt themselves because they feel overwhelmed is, as a rule, offered advice and non-residential help – for example, socio-educational family support (sozialpädagogische Familienhilfe) that comes to your home. Seeking help on your own initiative counts, in a professional assessment, in your favour, not against you. If you want to talk to someone first without starting a procedure, parenting counselling (Erziehungsberatung) is the right place.

What if I object as a parent?

Then, under § 42 Abs. 3 SGB VIII, the Jugendamt must take one of two decisions: it must hand the child back to you, provided that in its assessment there is no risk to the child's best interests – or it must without delay obtain a decision from the family court (Familiengericht). “Without delay” means without culpable hesitation and is considerably stricter than the claim, found in many places, of “within a few days”. The decision on any interference with your parental custody is for the court alone, and you have full procedural rights there. Get legal advice and ask about an ombudsman office for child and youth welfare.

What rights does the child have while being taken into care?

Several, and they are set out expressly in law. The child or young person must without delay be given the opportunity to notify a person they trust. They must be informed about the measure, specifically “in a form that is understandable, comprehensible and perceivable” – that is, age-appropriate and, where necessary, in a language or form they actually understand. They must also be involved in clarifying what happens next. These rights are not always met on their own; it helps to know them and insist on them – as a relative too, or as an accompanying professional.

Does taking a child into care cost anything?

For the report, of course not. For the measure itself, a claim found in many places is wrong: it is not free of cost contributions. § 91 Abs. 1 SGB VIII expressly lists taking into care under § 42 among the services for which cost contributions are charged. It is the parents who are required to contribute according to their income; the child themselves has paid nothing out of their own income since 1 January 2023. The decisive point remains: protection does not depend on whether someone can pay. The contribution is set separately, graded by income group, and is capped at the actual expenditure.

I am a teacher, doctor or childcare worker — what must I do?

For you, the separate procedure under § 4 KKG applies, which covers doctors, midwives, psychologists, marriage, family, upbringing and youth counsellors, addiction counsellors, social workers and teachers. It is staged: first, you are to “discuss the situation with the child or young person and those with the right to raise them” and work towards help being taken up. Under subsection 2 you can also obtain advice from an experienced specialist in this field (insoweit erfahrene Fachkraft) – this entitlement is little known and very useful. Only once averting the risk in this way is ruled out or has failed are you “authorised” to inform the Jugendamt. In urgent danger, this applies without these preliminary steps.

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